Rupender Singh Birdi
Customer Care & E-commerce Specialist
Dedicated and results-driven customer service professional with expertise in e-commerce, virtual assistance, and providing exceptional support.
Email : [email protected]
Phone : +919460789138
Phone : +919460789138
Professional Summary
A highly motivated Customer Service Representative with over 6 years of experience in providing exceptional support across various platforms. I am adept at handling customer inquiries, managing complex workflows, and exceeding expectations. I am passionate about delivering efficient and personalized service, fostering positive client relationships, and driving customer satisfaction.
My expertise includes resolving customer issues through email, chat, and phone, providing virtual assistance, managing e-commerce orders, and utilizing industry-leading tools such as Zendesk, Freshdesk, and Maestro QA. I am also proficient in Microsoft Office Suite and CRM systems.
Core Competencies
Customer Support:
Email, Chat, Phone
Virtual Assistance & Data Management:
Order Processing, Data Entry, Research
E-commerce Order Management:
Inventory, Fulfillment, Shipping
Technical Skills:
Microsoft Office Suite, Zendesk, Freshdesk, Maestro QA, CRM Systems
Soft Skills:
Communication, Teamwork, Problem Solving, Conflict Resolution
Professional Experience
1
Customer Service Representative
iHerb.com | April 2024 – January 2025
2
Customer Service Representative
Next Vacay | July 2018 – Present
3
Customer Support Specialist
Hyperfund | July 2021 – July 2022
4
Virtual Assistant
Upwork (Freelance) | June 2016 – Present
5
Supervisor – Data Entry
Balaji Outsourcing | July 2013 – September 2017
6
Outbound Call Support Executive
OutReach First | August 2012 – February 2013
Key Achievements
Best Chat Support Executive:
Recognized for consistently exceeding service goals at Next Vacay.
Best Team Management:
Awarded for streamlining workflows and fostering collaboration at Balaji Outsourcing.
Consistent High Satisfaction Scores:
Achieved high customer retention rates and satisfaction scores at OutReach First.
Testimonials
Education & Certifications
Bachelor of Arts (B.A.)
University of Rajasthan, Jaipur | March 2018 – June 2020
12th Grade
Shree Guru Nanak Senior Secondary School, Bharatpur | April 2011 – March 2012
10th Grade
Shree Guru Nanak Senior Secondary School, Bharatpur | April 2009 – March 2010
Digital Marketing and E-commerce
Coursera | July 2022 – July 2024
Hobbies & Interests
1
Chess
A lifelong passion and a constant source of mental stimulation.
2
Guitar
In my leisure time, I pursue musical interests, both theoretically and practically.
